1-501-237-5304
support@upscargos.com
447 Broadway, New York, NY 10013
FAQ
Where's my package?
Tracking your package on Tracking Page will give you the most up-to-date information about the status of your shipment. We’ve recently upgraded our online tracking experience, so now you have access to the same level of detail as our customer service agents. You can also click Get Updates while tracking your package to get shipment status alerts sent to you throughout your package’s journey.
My shipment says “Out for Delivery.” What time will it be delivered?
Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later.
If we are unable to deliver a package that shows a status of “out for delivery,” we’ll try another delivery on the next business day.
Why hasn’t my driver delivered my package yet?
If your driver left a UPS Delivery Notice, it’s because their first attempt at delivering or picking up your package was unsuccessful
If they didn’t leave a delivery notice, it’s because they need more information on how to deliver it.
How do I change a delivery I'm receiving?
You can make a delivery change to a package by logging in and using UPS My Choice® or make a one-time change as a guest.
How do I change a delivery I’ve sent?
Delivery intercept offers a few different options to have the delivery updated:
- Request the package be returned to you.
- Redirect the package to another address.
- Reschedule the delivery for another day.
- Request the package be held for pickup by the recipient.
Please note: A UPS intercept request can be canceled or changed before it’s been completed. Fees may apply for all types of requests, however, you’ll only be charged if the request is completed.
I won’t be home. Can I put a hold on my deliveries?
You can use hold on your deliveries in a few different ways:
- We can hold onto your package and deliver it once you’re back in town.
- You can request we leave your package with a neighbor.
- We can reroute your package to another address, in certain cases.
- You can request we hold onto your package for you to pick up at a UPS location.